Terms & Conditions

Last updated: 5 October 2026

1. About These Terms

These Terms & Conditions are a binding agreement between you and:

By downloading, installing, or using the 21Pix app, and especially by placing an order, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the app.

2. What 21Pix Does

21Pix recreates the experience of a single-use film camera. You shoot 21 frames through a tiny in-app viewfinder. Once a roll is full, you can order it; we print every frame on real photo paper and post the prints to you. By design, you cannot:

• preview, retake, edit, or delete photos before printing;
• see the developed photos before they arrive in the mail;
• choose which frames are printed — all 21 are printed.

This unpredictability is the product. Please don't use 21Pix if that's not what you want.

3. Eligibility & Geography

You must be at least 16 years old to use 21Pix.

We accept orders for delivery to all 27 member states of the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. We don't ship outside the EU. The countries you can choose at checkout are the ones we ship to; if this list changes, we'll update these terms.

4. Orders, Prices & Payment

• Prices are shown in EUR (€) and include any applicable VAT.
• Each roll is exactly 21 prints. The total at checkout includes printing and shipping.
• Payments are processed by Mollie B.V.. We accept iDEAL, Bancontact, credit card, PayPal and Apple Pay, depending on your country.
• Your order is confirmed once Mollie reports a successful payment. We then begin printing.
• We never see or store your card or bank credentials.

5. No Right of Withdrawal — Personalized Goods

6. When We Do Refund or Reprint

We will reprint or refund, at our choice, in the following cases:

• Our printing error — e.g. prints that are damaged, the wrong size, or visibly defective due to our printing process.
• Lost in shipping — if your prints don't arrive within 30 calendar days of dispatch.
• Technical failure preventing upload — if an issue on our side stopped your roll from being delivered to us at all (and therefore no print was made).

To claim, email info@21pixapp.com with your order ID and (for damage claims) a clear photo of the issue, within 14 days of receiving the parcel.

We do not refund for: blurry, dark, over- or under-exposed photos; accidental shutter presses; change of mind; an incorrect address you provided; the filter, film look, or AI style you selected not matching what you expected (filters and especially AI effects are applied to your personalized order and their results are subjective and not guaranteed); or the developed photos simply not being what you hoped.

These terms do not affect any non-waivable statutory rights you have as a consumer under Dutch or EU law (in particular the legal warranty of conformity, art. 7:17 BW).

7. Your Photos

You keep full ownership of every photo you take. By placing an order you grant us a limited, non-exclusive licence to store, print and ship those specific photos for the sole purpose of fulfilling the order. We will never use your photos for marketing, AI training, or any purpose beyond your order.

You confirm that you have the right to print the photos you submit, that you have any necessary permissions from people shown in them, and that the photos do not contain:

• sexual content or nudity, or any content depicting minors in any sexual context;
• illegal content, hate speech, or material glorifying violence;
• content infringing someone else's intellectual property or privacy rights.

If a roll contains content that is unlawful or that we reasonably believe falls in the categories above, we may refuse to print it and cancel the order. We will refund such orders unless the content is clearly illegal.

8. Liability

Nothing in these Terms limits liability that cannot be limited under Dutch law (including liability for intent, gross negligence, death or personal injury, or breach of statutory consumer rights).

Subject to the above, our total liability arising out of or in connection with any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including loss of data, loss of irreplaceable photos, or emotional distress arising from the prints not meeting subjective expectations.

9. Governing Law, Disputes & Changes

These Terms are governed by the laws of the Netherlands. Mandatory consumer protection rules in your country of residence still apply where they would give you greater protection.

If you have a complaint, please email info@21pixapp.com first — we will try to resolve it within 30 days. EU consumers may also use the European Commission's Online Dispute Resolution platform. Disputes that can't be resolved informally fall under the exclusive jurisdiction of the courts of Amsterdam, the Netherlands, without prejudice to your right to bring proceedings in the courts of your country of residence where consumer law allows it.

We may update these Terms. The version that applies to your order is the version that was published when you placed it. Material changes will be flagged in-app or by email to recent customers.

10. Party mode (hosts and guests)

With Party mode, a host creates a party on our website and invites guests, who then take photos with a separate party camera in the 21Pix app. Every party photo is sent to the host and can appear on a big screen at the party. This section applies in addition to the rest of these Terms whenever you host or join a party.

10.1 Host accounts

• To host a party you need a host account on 21pixapp.com, activated through the link or code we email you. You must be at least 16 years old to host a party, and at least 18 (or have permission from a parent or guardian) to buy a paid party.
• Keep your password to yourself. You are responsible for what happens through your account; if you think someone else has access, change your password, log out everywhere from your account settings and let us know at info@21pixapp.com.
• You can delete your account at any time in your account settings. This immediately deletes your parties and all their photos. Payment records are kept for as long as tax law requires.

10.2 Your responsibilities as a host

• You decide about your party's photos. For the photos and first names your guests share with your party, you determine what happens with them (for example who sees the big screen, whether you open a gallery and what you do with downloads). Where data protection law applies to you, you are the controller of that data and 21Pix is your processor (see 10.6).
• Tell your guests. Let your guests know, before they join, that their party photos go to you and may appear on the big screen, for example on the invitation or the table card. The app also shows every guest who hosts the party and asks for their consent before they join.
• Events beyond family and friends. If you host a company, public or commercial event, you are responsible for having a lawful basis for collecting and showing the photos and for informing attendees, for example in your event's privacy notice.
• No unlawful use. You may not use Party mode to collect or show unlawful content, content that infringes someone's intellectual property, privacy or portrait rights, sexual content involving minors, or content meant to harass or humiliate someone. You may not use Party mode to photograph people secretly or against their will.
• Secret links. The big-screen (wall), moderator and gallery links give access to your party's photos without a login. Share them only with people you trust. You can replace these links in your dashboard at any time, which makes the old links stop working.
• Downloads. Photos you download or share outside 21Pix are your responsibility. If a guest asks you to delete a photo of them, please do so, including from your downloads.

10.3 Moderation

Every party photo is checked automatically (see our privacy policy) and photos that are likely inappropriate are held back; the host sees them blurred and can release them. Other photos wait two minutes before they appear on the big screen, and the host, or a moderator the host invites via the moderator link, can remove any photo at any time, also after it has been shown. Automatic moderation is not perfect: it can miss photos or hold back harmless ones, and the host remains responsible for what is shown at their party. If we receive a credible report of unlawful content or a serious breach of these Terms, we may remove photos, end a party or suspend an account.

10.4 Prices, upgrades and payment

• Every party starts on the free tier, with the guest limit, number of rolls per guest and storage period shown on our Party mode page.
• You can upgrade a party to a paid tier from your dashboard. The price is a one-off amount per party, in EUR including VAT, paid through Mollie B.V. There is no subscription. The guest limit, features and storage period of the tier you buy are fixed for that party at the moment of purchase; later price or tier changes don't affect it.
• Your paid upgrade is available immediately after payment, because you ask us to start straight away. If you are a consumer and withdraw within 14 days of payment, we refund the upgrade minus a proportionate amount for the part of the service already provided. Once your party has ended, the service has been fully provided and the right of withdrawal no longer applies.
• Prints that a guest orders from their own party roll are ordinary 21Pix orders placed and paid for by that guest; sections 4 to 6 apply to them.

10.5 Guests

• You join a party through the 21Pix app by scanning the host's QR code or entering the party code. Before you join, the app shows who hosts the party and asks you to agree that your party photos are sent to the host and may be shown on the big screen and in a gallery the host shares with guests.
• The party camera works like a normal 21Pix roll: no previews and no retakes. Only the first name you enter, if any, is shown with your photos. Photos you take with your own 21Pix camera are never shared with the host.
• You can leave the party at any time in the app; from then on nothing more is sent to the host. Photos you already sent are final: they stay with the host, and only the host can remove them from the dashboard, the big screen and the gallery. Want a photo of yours removed? Ask the host, or email us at info@21pixapp.com and we'll remove it from our systems. If you rejoin on the same phone, you continue with the same party roll. We can't delete copies the host already downloaded; ask the host to do so.
• Section 7 applies to party photos too. Respect the people you photograph and don't photograph anyone who doesn't want to be photographed.
• When the party ends, shots left on your party camera lapse. Photos already taken still upload once your phone is online.

10.6 Processing party photos on the host's behalf

Where the host is a controller (see 10.2), 21Pix processes party photos and guest first names as the host's processor under Article 28 GDPR, and these terms form the processing agreement between the host and us:

• we process this data only to provide Party mode as described in these Terms and in line with the host's settings and actions in the dashboard, which count as the host's documented instructions;
• our staff and contractors who can access the data are bound to confidentiality, and we protect the data with appropriate technical and organisational measures (encryption in transit and at rest, access limited to people who need it);
• we use the sub-processors listed in the Party mode section of our privacy policy and will announce changes there; data is stored in the EU;
• we help the host respond to guests' requests to exercise their rights, and notify the host without undue delay of a personal data breach affecting their party;
• we delete the data at the end of the storage period, when the host deletes the party or account, or when a guest asks us to delete their photos, and make available the information needed to show we meet these obligations.

10.7 Storage period and deletion

Party photos are kept until the end of the storage period of the party's tier: currently 30 days after the party ends on the free tier and one year after the party ends on paid tiers. After that, they are deleted automatically. We email the host a reminder 7 days and 1 day before. Download what you want to keep in time; deleted photos cannot be restored. Party mode is not a backup service.

10.8 Availability

Party mode depends on guests' phones and connections, the venue's network and the host's laptop, screen or projector. We do our best to keep it running smoothly, but we can't guarantee that every photo reaches the big screen, or reaches it in real time. Please test the big screen before your party with the rehearsal mode in your dashboard. Section 8 applies to Party mode; for a paid party, our total liability is limited to the amount paid for that party.

11. Gift cards (Gift a roll!)

• A gift card is a voucher for one full roll: the printing of the 21 photos of one roll in the 21Pix app, plus shipping to the country chosen when the card was bought. It is a code, printed on a greeting card that the buyer receives as a PDF.
• Validity: 2 years from the date of purchase, and 3 years for cards for Germany or Austria. The date is printed on the card. After that date the code can no longer be used.
• Using the code: one code per order, in the 21Pix app. The full roll is used up in full on that one order; value that is not used (for example when shipping to a cheaper country) lapses. Ordering to another country than the one on the card: the difference in shipping is paid at checkout. Extras such as more copies, extra rolls, the digital download or paid filters are paid as usual. If prices go up, the code still covers one roll plus shipping to the country on the card.
• No cash value: a gift card cannot be exchanged for money, and an unused rest is not paid out.
• Right of withdrawal: as a consumer, you can cancel the purchase of unused codes within 14 days of payment and get the price of those codes back. E-mail info@21pixapp.com from the address you bought them with. Codes that have been used can no longer be refunded.
• Keep the code safe: whoever has the code can use it. We can send lost cards to the buyer again, but we cannot replace a code that someone else has already used.
• We may void a code that was paid with a payment that was later reversed (for example a chargeback), and hold orders paid with such a code for review.