Terms of Service

Last updated: January 2025

Effective date: January 2025

Quick Summary: 21Pix recreates the disposable camera experience. You buy film rolls, take 21 photos without previewing them, and receive prints by mail. You must be 16+, own the rights to your photos, and understand that all sales are final once printing begins.

1. Agreement to Terms

By downloading, installing, or using 21Pix ("the App," "the Service," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not use our Service.

The Service is operated by Groenewegen Solutions B.V., a company registered in the Netherlands. These Terms constitute a legally binding agreement between you and Groenewegen Solutions B.V. (referred to throughout as "21Pix").

2. Service Description

2.1 What We Offer

21Pix provides a unique photography experience that recreates using a disposable camera:

2.2 The Experience

Important: This app is designed to replicate the uncertainty and anticipation of film photography. You will NOT be able to:

By using 21Pix, you accept this uncertainty as part of the experience.

3. Eligibility and Account

3.1 Age Requirements

Minimum Age: 16 years old

You must be at least 16 years old to use 21Pix. By using the Service, you represent and warrant that you are at least 16 years of age.

3.2 User Identification

3.3 Geographic Availability

21Pix currently ships to the following European Union member states:

We may expand to additional countries at our discretion. Where the app appears unavailable for purchase, it is because we do not yet ship to your country.

4. Purchases and Payment

4.1 Film Roll Purchases

4.2 Payment Processing

4.3 Refund Policy

Standard Policy: All sales are final once printing begins (immediately after order submission).

Exceptions - We may offer refunds for:

No refunds for:

5. Shipping and Delivery

5.1 Shipping Information

5.2 Delivery Times

Region Estimated Delivery Carrier
Netherlands 3-5 business days PostNL
Belgium & Luxembourg 4-7 business days bpost / regional partners
Germany, France, Austria 5-8 business days DHL / La Poste / regional partners
Other EU countries 6-12 business days Regional carriers

5.3 Delivery Issues

If your photos haven't arrived within 30 days:

  1. Contact us at support@21snaps.com
  2. Provide your order ID
  3. We'll investigate with the shipping carrier
  4. If lost, we'll reprint and reship at no cost

6. Content and Conduct

6.1 Your Content

By taking photos with 21Pix, you represent and warrant that:

6.2 Prohibited Content

You may NOT photograph or submit content that:

Important: We reserve the right to refuse printing and cancel orders containing prohibited content. No refund will be provided for orders canceled due to prohibited content.

6.3 Content License

You retain all ownership rights to your photos. By using our Service, you grant us a limited, non-exclusive license to:

We will NEVER use your photos for marketing, advertising, or any purpose other than fulfilling your order.

7. Intellectual Property

7.1 Our Property

The following remain the exclusive property of 21Pix:

7.2 Restrictions

You may not:

8. Privacy and Data Protection

Your use of our Service is also governed by our Privacy Policy. Key points:

9. Disclaimers and Limitations of Liability

9.1 Service Provided "As Is"

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability to you for any claims under these Terms shall not exceed the amount you paid for the specific order giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

9.3 Specific Disclaimers

We are not responsible for:

10. Indemnification

You agree to indemnify, defend, and hold harmless 21Pix and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

11. Termination

11.1 Termination by You

11.2 Termination by Us

We may suspend or terminate your access if you:

11.3 Effect of Termination

12. Dispute Resolution

12.1 Informal Resolution

Before formal proceedings, you agree to attempt resolution by contacting us at legal@21snaps.com. We'll try to resolve disputes informally within 30 days.

12.2 Governing Law

These Terms are governed by the laws of the Netherlands, without regard to conflict of law principles.

12.3 Jurisdiction

Any disputes shall be resolved exclusively in the courts of Amsterdam, the Netherlands.

12.4 European Online Dispute Resolution

EU residents may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr

13. Changes to Terms

We may modify these Terms at any time. If we make material changes:

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms and our Privacy Policy constitute the entire agreement between you and 21Pix regarding the Service.

16. Contact Information

21Pix
Amsterdam, Netherlands

General Inquiries: info@21pixapp.com
Support: support@21snaps.com
Legal: legal@21snaps.com
Privacy: privacy@21snaps.com

API Endpoint: https://api.21snaps.com

17. Special Provisions

17.1 Beta Features

We may offer beta features that are experimental. These are provided "as is" without warranties.

17.2 Third-Party Services

Our Service uses:

17.3 No Waiver

Our failure to enforce any right or provision shall not be considered a waiver.

17.4 Assignment

You may not assign or transfer these Terms. We may assign our rights to any successor.

By using 21Pix, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.